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Answers about field guides, evidence, privacy, and account support. Can't find what you need? Contact support.
How do field guides work?
A released guide leads you through real places using practical route notes and sourced cultural context. Review and field-check dates are shown where available. Preview material is clearly labelled and cannot be started as a released guide.
What is the Impact Passport?
It is your private-by-default record of completed journeys and evidence-labelled stewardship. Transaction records, confirmed actions, observations, and environmental estimates stay separate so their meaning is clear. You choose whether to share an eligible record.
Can I review a guide or service?
Review prompts appear only after the corresponding journey or booking is completed. A review is labelled by that completed experience; it is not a blanket endorsement of a person or organisation. Small samples do not produce an aggregate rating.
What do the walking-emissions figures mean?
They are qualified comparisons calculated from recorded walking distance and a published baseline. They are not measured reductions, offsets, credits, or proof of neutral travel.
Read the methodology →What happens before I pay?
If a paid real-world guide, service, product handoff, or offer is available, Treaxures shows the seller or provider, fulfilment owner, price, taxes, cancellation terms, support contact, and any commercial relationship before confirmation. A click or visit is never treated as a purchase or contribution.
How do I delete my account or data?
Go to Settings → Privacy → Delete Account in the app, or see our data deletion page for details.
Data deletion details →I found a bug or have feedback — who do I contact?
Email support and we’ll get back to you within 2 business days.
Contact support →